How much is the shipping cost?
- Flat rate of $9.9 for orders under $89
- Free standard shipping for all orders $89 and over
- Typical delivery time: 2-7 business days after dispatch
- Shipped via Australia Post's regular service
- Flat rate of $15.9 for all order values
- Priority processing and delivery
- Typical delivery time: 1-3 business days after dispatch
- Shipped via Australia Post's express network
Can I pickup my order in-store?
YES! If you are local customers from Brisbane, you could pickup your order from our two retail shop. You'll receive an email notification as soon as your order is packed and ready.
- Address 1: Level 1 Westfield Chermside, Shop YTOS
- Address 2: Level G Westfield Mt Gravatt, FanC pop-up shop
- Available for collection during business hours:
- Monday-Friday: 9:00 AM - 5:30 PM
- Saturday-Sunday: 10:00 AM - 4:00 PM
Warranty and Return
- All products come with a 12-month warranty against manufacturing defects
- Coverage begins from your original purchase date
- Warranty includes repair or replacement of defective items
- Normal wear and tear
- Accident, mishandling, or transport
- Improper use or maintenance
- Unauthorised modifications or repairs
- Deterioration from abnormal storage and/or safeguarding conditions
Items must be returned within 30 days of delivery. Products must be:
- In original condition
- Unused/unworn
- In original packaging with all accessories
- Accompanied by proof of purchaseContact us to initiate your return
- We'll provide return instructions and authorization
- Pack items securely in original packaging
- Include all original documents and accessories
- Ship to our return address (customer pays return shipping)
- Allow 3-5 business days for processing after we receive your return
- Refunds issued to original payment method
- Processing time: 3-10 business days after return approval
- Shipping costs are non-refundable
- Store credit option available if preferred
