Shipping policy
We're committed to providing convenient and reliable delivery options for all our customers across Australia. Below you'll find all the details about our shipping services and in-store pickup option.
Standard Shipping
- Flat rate of $9.9 for orders under $89
- Free standard shipping for all orders $89 and over
- Typical delivery time: 2-7 business days after dispatch
- Shipped via Australia Post's regular service
Express Shipping
- Flat rate of $15.9 for all order values
- Priority processing and delivery
- Typical delivery time: 1-3 business days after dispatch
- Shipped via Australia Post's express network
In-Store Pickup
For our local customers, we offer the convenience of picking up your order at our Brisbane store:
- You'll receive an email notification as soon as your order is packed and ready
- Address 1: Level 1 Westfield Chermside, Shop YTOS
- Address 2: Level G Westfield Mt Gravatt, FanC pop-up shop
- Available for collection during business hours:
- Monday-Friday: 9:00 AM - 5:30 PM
- Saturday-Sunday: 10:00 AM - 4:00 PM
Order Processing Information
- All orders will be processed within 1-2 business days (excluding weekends and public holidays)
- You'll receive an order confirmation email immediately after purchase
- When your order ships, we'll send a follow-up email with tracking information
- Processing may take slightly longer during peak periods or sales events
Important Shipping Notes
All parcels are dispatched from our warehouse. Delivery times are estimates only and may vary depending on:
- Your location (regional areas may take longer)
- Australia Post delivery schedules
- Unforeseen circumstances like weather delays
- For the best experience, we recommend double-checking your shipping address before completing checkout
Need Assistance?
If you have any questions about:
- Your order status
- Shipping options
- Delivery timelines
- Or any other delivery-related inquiries
Please don't hesitate to contact our customer service team who will be happy to help.